Privacy Policy

Effective Date: January 6, 2025

ACT Healthcare & Wellness Solutions (“ACT,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information with dignity, transparency, and care. This Privacy Policy describes how we collect, use, and safeguard your information when you interact with our websites, systems, services, and digital platforms.

DISCLAIMER

This Privacy Policy applies to ACT’s websites and digital platforms, including acthealthcarewellness.com.. Some personal information, particularly health-related data, may be governed by our Notice of Privacy Practices under the Health Insurance Portability and Accountability Act (“HIPAA”). For more information, please refer to our Notice of Privacy Practices.

HOW WE COLLECT INFORMATION

We collect information in two ways: directly from you and automatically through your interaction with our websites.

Personal Information Includes (but is not limited to):

• First name and last name
• Username and password
• Email address
• Phone number
• Street address
• Country of residence
• Health information

Depending on the services or pages you access, you may not need to provide all of the above information. However, certain features may be unavailable if you choose not to share specific data.

If you submit personal information about others (e.g., family members, patients), you represent that you have the authority to do so and permit ACT to use that information in accordance with this Policy. Healthcare professionals and institutional providers are responsible for obtaining legally required consent before submitting patient information.

Information We Collect Automatically

We may also collect non-identifying data that corresponds with your browser, device, or usage patterns, including:

• Device information (e.g., operating system, browser type)
• Internet Protocol (IP) address
• Device type (e.g., laptop, mobile)
• Website usage (e.g., pages viewed, time on page, exit URLs)
• Preferred language
• Location
• Cookie ID

Cookies

• Our websites use cookies—small files placed on your device—to remember user preferences and improve your experience. Cookies may be placed by ACT or by third-party partners.
• You may disable cookies through your browser settings, but some website features may not function properly without them.
• We also use Google Analytics to understand visitor engagement. Learn more at Google’s Privacy Policy.

Web Beacons and Pixels

• We may use pixels, clear gifs, and similar technologies to:
• Track visitor navigation across pages
• Measure marketing campaign performance
• Deliver targeted advertisements
• Monitor traffic sources and patterns

Tracking Technologies

To opt out of interest-based advertising, visit http://www.aboutads.info/choices. Some third-party trackers may not participate in this opt-out program. In such cases, browser settings and cookie deletion may offer additional control.

HOW WE USE AND SHARE INFORMATION

We use your information to:

• Deliver personalized care and wellness services
• Coordinate appointments and communications
• Process payments and maintain records
• Improve website functionality and user experience
• Comply with legal, grantor, and regulatory requirements
• Support spiritual and emotional care preferences when voluntarily shared
• We do not sell personal information. We may share data with trusted partners who support ACT’s operations, subject to confidentiality agreements.

HOW WE PROTECT AND STORE YOUR INFORMATION

• ACT uses secure systems and protocols to protect your data, including:
• Encryption and secure access controls
• Role-based access for sensitive information
• Staff training and confidentiality agreements
• Regular audits and system updates
• We retain information only as long as necessary for operational, legal, or regulatory purposes.

YOUR CHOICES

You have the right to:

• Access and update your personal information
• Request deletion of your data (subject to legal retention)
• Opt out of non-essential communications
• Request a copy of your health records
• File a privacy complaint without retaliation

To exercise these rights, contact us at privacy@acthealthcarewellness.com or call 443-543-8181.

CHILDREN AND PRIVACY

ACT does not knowingly collect personal information from children under 13 without parental or guardian consent. Our services are intended for adults and authorized caregivers.

DO NOT TRACK

Our websites do not currently respond to “Do Not Track” signals. You may manage tracking preferences through browser settings and opt-out tools.

EXTERNAL LINKS

Our websites may contain links to third-party sites. ACT is not responsible for the privacy practices or content of external websites. We encourage you to review their policies before sharing personal information.

CONTACT US

For questions or concerns regarding this Privacy Policy, please contact:

ACT Healthcare & Wellness Solutions Attn: Privacy Department 

📧 Email:  privacy@acthealthcarewellness.com 

📞 Phone: 443-543-8181